Refund Policy

1. Refund Policy Overview

Muse Pilot provides digital content and software services. Withdrawal may be restricted once digital-content supply begins, but this does not limit statutory rights or the remedies for objective generation or delivery failure under Article 10 of the Terms of Service.

2. Full Refund Conditions

• When the service has not been used at all within 7 days of payment (no credits used, no content generation history)
• When the entire paid Service is completely unavailable due to a cause attributable to the Company and re-performance, credit restoration, or extension of the Service period cannot reasonably resolve the failure

3. Non-Refundable Cases

• The portion for which, even within 7 days of payment, the User expressly requests content generation and credits are consumed or delivery of output begins. Withdrawal or refund may be restricted only for that portion to the extent permitted by law; objective generation or delivery failure under Section 4 and statutory exceptions are excluded from this restriction.
• After 7 days from payment. Exceptions under Section 4 or applicable law may still apply, and a canceled subscription remains usable through the end of the paid billing period.
• Remaining subscription periods or credits are not refunded upon account withdrawal unless applicable law requires otherwise.

4. Refund Process

If, due to a cause attributable to the Company, a paid generation request is not completed and no output is delivered, or the delivered file is technically impossible to download or play, the Company will first re-perform the same request or restore the credits consumed for it. If that remedy is not reasonably possible or the same cause results in repeated failure, the Company will extend the Service period or refund the amount attributable to the failed portion. A difference in taste or expectations or a subjective quality assessment is not a refund basis, but statutory rights remain available where the Service materially differs from its description, advertising, or transaction-specific terms. Refund requests may be submitted through the contact below, and the Company will provide the result of its review within 3 business days.

5. Others

Matters not specified in this policy shall be governed by relevant laws and the Company's Terms of Service.